Getting Started
How do I take my first assessment?
After signing in, navigate to the Dashboard and select "Start Assessment." You will be guided through a series of situational questions designed to measure your emotional intelligence across five core domains. The assessment typically takes 15 to 20 minutes to complete.
How does the EQ scoring work?
Your responses are evaluated against the Giroux EQ Maturity Model, which places you on a five-level scale: Developing, Emerging, Established, Advanced, and Expert. Each domain is scored independently, giving you a detailed profile of your strengths and growth areas.
What are the five EQ domains?
The Giroux framework measures five domains: Self-Awareness (understanding your own strengths and triggers), Self-Management (regulating emotions and behaviors), Social Awareness (reading organizational and team dynamics), Relationship Management (building productive working relationships), and Security Leadership (leading with emotional intelligence in security contexts).
Account & Billing
How do I change my plan?
Go to Settings and select the Billing tab. From there you can upgrade, downgrade, or switch between monthly and annual billing. Changes take effect at the start of your next billing cycle.
How do I cancel my subscription?
You can cancel at any time from Settings then Billing. Your access will continue until the end of your current billing period. No partial refunds are issued for unused time within a billing cycle.
Where are my invoices?
All invoices are available in Settings under the Billing tab. You can view, download, or print any past invoice. If you need a custom invoice or receipt, contact our support team.
Training & Development
How do training modules work?
Each training module follows the AWARE pedagogical model: Activate prior knowledge, Witness real-world examples, Assess your current capabilities, Rehearse through practice scenarios, and Embed the skills into daily work. Modules are self-paced and typically take 30 to 45 minutes each.
What are tabletop exercises?
Tabletop exercises are interactive crisis simulations where you and your team respond to realistic cybersecurity scenarios such as ransomware attacks, insider threats, or business email compromise. They are designed to develop both technical decision-making and emotional intelligence under pressure.
How does the daily challenge work?
Each day, you receive a short scenario or reflection prompt tied to one of the five EQ domains. Completing daily challenges earns XP, contributes to your streak, and helps reinforce the skills covered in the training modules.
Technical
I forgot my password. How do I reset it?
Click "Forgot password?" on the login page and enter your email address. You will receive a password reset link within a few minutes. If you do not see the email, check your spam or junk folder.
How do I contact support?
You can reach our support team at support@stoptrainingrobots.com. We aim to respond to all inquiries within one business day. For urgent issues, please include "URGENT" in your subject line.
Contact Support
Can't find what you're looking for? Our team is here to help.
support@stoptrainingrobots.com